training methods

Open courses.

Expert-led training perfect for individuals and small teams

IKON’s open courses give you access to the same high-quality training trusted by organisations, delivered online in sessions that you can book directly and attend.

Ideal for individuals or smaller teams, these courses provide a supportive learning environment with practical development and individual attention.

 

TRAINING METHODS

Accessible training for individuals and small teams with IKON training.

Our Open Course online training sessions are led by expert trainers who deliver dynamic, real-time instruction. Incorporating real-world scenario-based learning, and interactive exercises to keep participants engaged and empowered. Delivered live and interactively, these sessions focus on practical development, discussion, and supported practice. 

Expert-led learning in real time.

Every Open Course is led by an experienced IKON trainer who ensures the learning is relevant and practical. In turn helping you to learn, and apply valuable de-escalation and conflict resolution skills in your role.

Training that puts people first.

Your IKON trainer sets clear ground rules, manages the energy in the room, and guides discussion sensitively so challenging situations and conflict can be explored without judgement or pressure.

Feel safer and more confident. 

The result is confidence you can rely on. You’ll build a stronger sense of what to do, what to say, and how to stay steady under pressure, so difficult conversations feel more manageable and you feel more in control.

OPEN COURSE TRAINING DATES

Explore our upcoming Open Course training dates

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May
18
2026
Online
Mon 01:00 PMBST - 04:30 PMBST
  • £237.50 excl. VAT

Designed for individuals and small teams who need practical, real-world skills to manage difficult conversations with confidence, our Conflict Resolution Open Course helps learners recognise, reduce and resolve conflict before it escalates.

Jun
19
2026
Online
Fri 09:00 AMBST - 12:30 PMBST
  • Free

Designed for individuals and small teams who need practical, real-world skills to manage difficult conversations with confidence, our Conflict Resolution Open Course helps learners recognise, reduce and resolve conflict before it escalates.

Jul
16
2026
Online
Thu 09:00 AMBST - 12:30 PMBST
  • Free

Designed for individuals and small teams who need practical, real-world skills to manage difficult conversations with confidence, our Conflict Resolution Open Course helps learners recognise, reduce and resolve conflict before it escalates.

Sep
08
2026
Online
Tue 09:00 AMBST - 12:30 PMBST
  • Free

Designed for individuals and small teams who need practical, real-world skills to manage difficult conversations with confidence, our Conflict Resolution Open Course helps learners recognise, reduce and resolve conflict before it escalates.

Oct
19
2026
Online
Mon 01:00 PMBST - 04:30 PMBST
  • Free

Designed for individuals and small teams who need practical, real-world skills to manage difficult conversations with confidence, our Conflict Resolution Open Course helps learners recognise, reduce and resolve conflict before it escalates.

Nov
27
2026
Online
Fri 09:00 AMGMT - 12:30 PMGMT
  • Free

Designed for individuals and small teams who need practical, real-world skills to manage difficult conversations with confidence, our Conflict Resolution Open Course helps learners recognise, reduce and resolve conflict before it escalates.

OPEN COURSE TRAINING

Conflict Resolution Open Course training details

Course duration

3.5 Hours

Course learners

Individuals or Small Groups

What to expect.

Ideal for individuals or small teams who want practical conflict management, de-escalation and personal safety skills. Click through our process slider to learn what to expect and what you will gain when taking this course.

Registration:

Register and pay for your place directly with us.

  • An event confirmation email will be sent to you.
  • You will gain access to your IKON Academy Profile.
  • Joining instructions for the course date will be provided.

Part 1:

Understanding conflict.

  • Defining conflict.
  • Identify common causes.
  • Recognise behavioural changes.
  • Improve self-awareness.

Part 2:

Communication models and de-escalation.

  • Apply listening models to defuse behaviour
  • Use conflict resolution strategies.
  • Negotiate conversations effectively.
  • Improve assertiveness.
  • Communicating digitally.

Part 3:

Incident reporting and support.

  • Conduct dynamic risk assessments.
  • Post-incident procedures.
  • Understand the legal framework.
  • The options for support.

Part 4:

By the end of this course you will be able to:

  • Recognise conflict causes.
  • De-escalate behaviour.
  • Understand procedural and legal aspects.
  • Apply post-incident procedures.

Course completion

At the end of this course you will receive:

  • Your certificate of attendance.
  • Post course resources within the IKON Academy.
  • Access to future learning opportunities.

LIVE ONLINE TRAINING

Book directly to reserve your place or for more information or assistance, please get in touch.

If you’d like to book an open course for a small number of your team please reach out to our team who will be happy to assist you in arranging your training.

Call us on 01473 927 333

Or email [email protected]

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