Conflict Resolution Open Course 

Our Conflict Resolution Open Course provides a flexible, highly practical way to build real-world de-escalation skills alongside peers from other organisations. 

Delivered live by experienced IKON trainers, this dynamic virtual session focuses on real situations, interactive discussions, and supported practice, rather than rigid scripts or pure theory. You will explore human behaviour under stress, active listening models, dynamic risk assessments, and the legal framework surrounding workplace conflict. You'll leave with actionable communication strategies to negotiate difficult conversations, manage high-emotion moments, set clear boundaries, and respond calmly under pressure. 

Every booking includes access to the IKON Academy after the session, allowing you to download your certificate of attendance, revisit supporting resources, and consolidate your learning to turn potential conflict into positive workplace outcomes. 

Expert-Led Live Training

• Interactive, real-time virtual training with small group sizes, live trainer guidance, and practical remote scenarios. 

Targeted Remote De-Escalation

• Focus purely on defusing phone calls, chats, and emails using proven verbal models, tone techniques, and safe boundary setting. 

IKON Academy Digital Access

• Receive a certificate of attendance and ongoing post-course support with digital resource access via the IKON Academy portal.