Local Authority & Housing Training

Conflict Resolution Training for Local Authority & Housing.

Tailored for local authority and housing professionals, this course focuses on managing conflict in public services, handling difficult conversations, and diffusing escalating situations in community settings. Participants will learn to navigate disputes, apply de-escalation strategies, and uphold legal responsibilities when dealing with tenants, service users, and the public.

Suggested attendees.

This course is essential for public service professionals who deal with disputes, challenging behaviours, and high-tension situations. It is particularly suited to housing officers, social workers, customer service teams, and enforcement officers handling difficult interactions.

  • Housing Officers – Handle disputes with tenants and resolve conflicts.
  • Social & Community Workers – Engage with vulnerable individuals in challenging situations.
  • Public Servants & Field Staff – Manage complaints and difficult conversations.
  • Environmental Health & Enforcement Officers – Defuse tensions in public-facing roles.

Course duration

3.5 Hours

Course learners

16 Per Course

Course content.

Click through our process slider to learn what to expect and what you will gain when taking this course.

1

2

3

4

5

6

Part 1:

Understanding conflict.

  • Defining conflict.
  • Identify common causes.
  • Recognise behavioural changes.
  • Improve self-awareness.

Part 2:

Communication models and de-escalation. 

  • Apply listening models to defuse behaviour
  • Use conflict resolution strategies.
  • Negotiate conversations effectively.
  • Improve assertiveness.
  • Communicating digitally.

Part 3:

Procedural, environmental and legal responsibilities.

  • Conduct dynamic risk assessments.
  • Organisational policy and best practice.
  • Understand the legal framework.

Part 4:

Incident reporting and support.

  • Organisational documentation and reporting system.
  • Post-incident procedures.
  • The options for support.

Part 5:

By the end of this course your team will be able to:

  • Recognise conflict causes.
  • De-escalate behaviour.
  • Understand procedural and legal aspects.
  • Apply post-incident procedures.

Part 6:

At the end of this course learners will receive:

  • A certificate of attendance.
  • Receive a course workbook.
  • Access to IKON Academy digital online resource area.

Training SOLUTIONS

Training that fits your people, your goals and reinforces long-term impactful learning.

 

Whether you’re developing a whole team, supporting an individual learner, or looking for a complete learning ecosystem, IKON provides flexible solutions designed to build confidence, develop practical skills and create lasting impact.

 

Training for Companies & Larger Groups.

Build confident teams with training tailored to your organisation. Flexible delivery, practical learning and lasting impact that creates safer workplaces.

Training for Individuals & Single Learners.

Learn your way with expert-led Open Courses, live online training and flexible E-Learning designed to build confidence and fit around your life.

Explore the IKON Academy.

Learning doesn’t stop when the course ends. The IKON Academy reinforces skills, supports CPD and keeps learning active whenever it’s needed.

CONFLICT RESOLUTION TRAINING

To enquire about conflict resolution training, please get in touch.

Invest in your team’s development and empower them to manage challenging situations with confidence. Our conflict resolution training equips your staff with the essential skills to navigate conflicts effectively, reduce stress, and create a more positive workplace culture.

Call us on 01473 927 333

or email [email protected]

training courses

More courses designed to empower people working in Local Authority & Housing.

Local Authority and HousingConflict Resolution Training – Local Authority & Housing Sector
Conflict resolution training that empowers you and your team with the skills to confidently manage conflict.
Local Authority and HousingManaging Challenging Behaviour Training – Local Authority & Housing Sector
Equipping individuals with the skills to confidently manage concerning, challenging, or distressed behaviour.
Local Authority and HousingBreakaway Disengagement Training – Local Authority & Housing Sector
Training that provides practical skills and knowledge to safely disengage from aggressive individuals.
Local Authority and HousingDe-escalation & Personal Safety Training – Local Authority & Housing Sector
For teams facing elevated risk, conflict resolution, lone worker protection, and breakaway/disengagement.
Local Authority and HousingLone Worker Safety Training – Local Authority & Housing Sector
Designed to enhance the health and safety, self-awareness, and confidence of people who work alone.
Local Authority and HousingPPO (Protest & Public Order) Training – Local Authority & Housing
Gives learners key skills and knowledge to manage public order and protests safely and professionally.
Local Authority and HousingResolving Telephone Conflict Training – Local Authority & Housing Sector
Empowers your team to approach and manage difficult conversations with confidence, skill, and professionalism.
Local Authority and HousingMVA (Management of Violence & Aggression) Training – Local Authority & Housing
Our MVA training equips staff with the knowledge and practical skills needed to recognise and deal with escalating behaviour.

Find a 
training course.

Course Finder

Explore
our venue.

Training Venue

Discover The
IKON Academy.

IKON Academy

© IKON Staging Copy 2026

Website by